Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fully integrated Customer Relationship Management system and is a software-based approach to handling customer relationships. Microsoft Dynamics CRM can help your business or organization find and develop new customer relationships and grow these relationships to enhance your business profitability.

This software offers rapid implementation and user adoption. It adapts to fit your existing processes, and integrates with tools and applications that you are already familiar with, like Microsoft Office and Microsoft Outlook. It also supports integration with Windows Mobile devices via third-party applications such as CWR Mobile CRM, or with BlackBerry devices.

The Benefits of Using Microsoft Dynamics CRM

  • Compile a complete picture of your customer.
  • Connect and streamline your business processes beyond system boundaries.
  • Seamlessly integration with other information systems.
  • Work beyond the reach of your network.
  • Integrate with other products and services.

With Microsoft Dynamics CRM, you get streamlined information flow from the sales force back to the back office functions, improved customer service and ultimately cost savings through increased efficiencies.

Marketing: Generate Demand

Provide marketing professionals with data cleansing and segmentation tools, campaign management features and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand and track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

Sales: Close Deals Fast

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates and improved customer retention.

Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.

Customer Service: Deliver Responsive Service

Deliver customer information, case management, service history and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.

Microsoft Dynamics CRM offers you a choice regarding your deployment (On-Premise, Online or Partner Hosted). An online or partner-hosted solution may be right for your organization if you:

  • Lack resources to build an infrastructure and has limited resources within your IT department.
  • Finds that software licensing costs, support and maintenance are too expensive.
  • Need the power of a mobile solution to conduct critical business processes.
  • Require minimal customizations.

How can Perimeter help you with Microsoft CRM?

In consultation with your business, we will analyze your needs and make recommendations that will increase your productivity and efficiency. Perimeter BSI can provide implementation, integration, training, software support, helpdesk, consulting and systems tailoring if required. When you choose Perimeter BSI as your CRM solution provider, you can be assured of a smooth implementation, followed by ongoing, end-to-end service and support.

 

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